pNode offline — can’t get it online

[jackbauer]

I can’t get the pNode back online. Please help.

[Jared]

Hello @jackbauer,

Have you tried using our Official pNode Troubleshooting Guide?

[jackbauer]

I just tried running the troubleshooting guide. I did try to download the logs, but it looks like the pNode froze. I then tried to delete the stalled shards, but now Docker keeps restarting.

[Jared]

Since Docker is restarting please try to bootstrap your node:

Node Operator Bootstrapping Introduction & Guide

Changelog: Version 2.1 - 6/8/2023 - Stopping IncognitoUpdater.service for vNodes (helps ensure script runs on slower servers/connections) resumes after running. Version 2.0 - 4/20/2023 - Automatic downloading of dependencies. Will only run once per server. Automatic removal of other directories/files that occasionally get corrupted. - bnbrelayingv3, btcrelayingv8, coins, consensus, incognito, listenerpeer.json, mempool Version 1.5 - 6/9/2022 - Added fullnode support with option 5…

[Jared]

@jackbauer please let me know if your pNode is not working after bootstrapping and we can go more in-depth with the [User Guide] pNode Diagnostic Tool.

[jackbauer]

Hi @Jared, the Docker continuously reboots. Once I reboot the pNode, it will automatically restart the Docker, then once reboot is complete, it will reboot again.

[Jared]

Go ahead and try out the above linked Diagnostic tool.