You have 4 posts on the same issue now. That is only going to slow things down.
Transaction timed out as usual, please help me withdraw my money
I want to make sure I’m not trying to send too much at one time. I am trying to figure out how to trade 2000 PRV to either BTC or ETH or USDC and send to an offline wallet but cannot figure out how to get around the errors.
No there is no maximum amount.
Then I am stumped. I don’t know how to get these funds off of here. I have been provisioning, trading, sending, shielding, and shielding various amounts for the past year. Never had this big of an issue sending funds to an outside wallet.
Did you try to consolidate your account, on the settings page, already?
Yes. I do that every couple weeks.
Did you trade already? Did that work?
yesterday I had full functionality. I made numerous trades such as PRV to USDC and other amounts to BTC and ETH. The funds are still listed in the Assets page. For instance I click on BTC, there is .03 that I click “send” to an outside wallet. I have one wallet saved but I also tried new wallets, same error. I have traded and sent funds this way numerous times over the past year. The only ongoing issue in the past was transactions timing out but this is much worse, my funds are trapped.
I am sure it will be solved. You should send a personal message to the support account. They will solve it.
Now it says " known error 6005" it flashes the error too quickly to screenshot. I have tried everything. It is only .03 btc but I need to send it asap please help or advise.
If it is the “known error 6005”, you can take a look at this post: -6005 error
The final solution will be announced soon. I will close other posts/ private messages from you to make it easier to track and avoid confusion for the team.
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I appreciate your response. I have read the replies on that thread. I am trying to be patient but I have roughly $900 that cannot be traded or sent out. This is a sizable amount for my family to be patient with. I hope you understand. Thank you for your help and I apologize for my nervousness.
In the meantime is there any other way to recover these funds? I’ve been waiting about 10-15 minutes in between tries but I will be on the road and unable to keep trying to send funds. Any other suggestions? Even if I can get a percentage would be great to pay some bills.
Well, this is good stuff to read…considering I’m about 1 week into checking out this wallet. smh. I hope this gets resolved for you quickly.
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This is disturbing since I just transferred a couple thousand dollars in yesterday, with a couple more incoming in 3 days. If I can’t access my funds at will, that’s a dealbreaker. I hope this is just a glitch in the matrix that can be easily remedied.
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Any update to this? Would be great to recover these funds before too much longer.
Any chance we can get our funds out anytime soon? I have been very patient. There is still over $1000 usd worth of funds that you will not release. Please advise. I have sent screenshots to @Peter but I am not sure how much he is able to help besides telling us it’s a known error. Maybe someone else can help like @Ducky? Once I get my funds I promise I will quit complaining about it
Hey @dpglobal, the issue will be fixed on this Thursday. Please refer to this post -6005 error, we will keep all the community updated from there. Thank you! 
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