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Instructions to contact Support
Here’s how to contact @Support on the forum in case you experience issues with one of your transactions, such as shielding, unshielding or trading.
1) Login to the forum
2) Tap your Avatar
3) Tap the mail-icon twice
4) …
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1
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August 20, 2020
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BEFORE YOU POST: User help quick guide
Welcome to the Users Help section!
You can find all kinds of info about the Incognito app here, from the wallet, to the DEX, to liquidity, and more. If you have a question about trading, shielding, sending, or using any …
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1
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June 2, 2020
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How can we convert a frequently used account to a brand-new account?
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6
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June 21, 2021
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Stuck trade/s
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5
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June 19, 2021
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How to Shield on Polygon Network?
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1
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June 18, 2021
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transaction suck in processing [8]
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16
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June 14, 2021
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How do I find the txid for an outgoing transfer
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2
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June 14, 2021
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Top numbers on the power page?
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2
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June 13, 2021
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Why 0.001 BTC minimum?
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1
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June 11, 2021
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How to Shield from Celsius app
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3
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June 8, 2021
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Sending tokens from a centralized exchange
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5
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June 8, 2021
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Insane Swap Rates
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9
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June 7, 2021
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Provide reward withdrawal pending for almost 5 hours.
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3
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June 6, 2021
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[solved] @support Btc wallet expired, coin sent
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3
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June 1, 2021
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[Support-contacted] deposit not delivered
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7
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June 1, 2021
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[solved] I have lost my BUSD. Help!
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7
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May 28, 2021
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[Solved] Pdex bug (loss of user funds after a trade)
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34
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May 25, 2021
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[Solved] Balance not showing
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6
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May 24, 2021
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[Solved] Pdex trades failing
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4
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May 23, 2021
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[Solved] Bitcoin Unshield tx dropped
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23
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May 22, 2021
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[Solved] Unshielded ETH transaction pending for 2 days
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5
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May 21, 2021
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Btc transaction
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3
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May 20, 2021
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coinbase zcash address doesn't work
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7
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May 19, 2021
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App giving no notifications
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3
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May 19, 2021
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[Solved] Failed transaction, but where's my bitcoin?
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14
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May 18, 2021
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2 transitions going one time address
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2
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May 18, 2021
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Provide Unsuccessful
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3
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May 17, 2021
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Error withdrawing provision
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5
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May 13, 2021
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Frais de transfert exorbitant
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2
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May 11, 2021
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[Solved] Shielding ERC20 not working any more?
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2
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May 6, 2021
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