App users   Help


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Instructions to contact Support

Here’s how to contact @Support on the forum in case you experience issues with one of your transactions, such as shielding, unshielding or trading. 1) Login to the forum 2) Tap your Avatar 3) Tap the mail-icon twice 4) …

1 August 20, 2020
BEFORE YOU POST: User help quick guide

Welcome to the Users Help section! You can find all kinds of info about the Incognito app here, from the wallet, to the DEX, to liquidity, and more. If you have a question about trading, shielding, sending, or using any …

1 June 2, 2020
How can we convert a frequently used account to a brand-new account? 6 June 21, 2021
Stuck trade/s 5 June 19, 2021
How to Shield on Polygon Network? 1 June 18, 2021
transaction suck in processing [8] 16 June 14, 2021
How do I find the txid for an outgoing transfer 2 June 14, 2021
Top numbers on the power page? 2 June 13, 2021
Why 0.001 BTC minimum? 1 June 11, 2021
How to Shield from Celsius app 3 June 8, 2021
Sending tokens from a centralized exchange 5 June 8, 2021
Insane Swap Rates 9 June 7, 2021
Provide reward withdrawal pending for almost 5 hours. 3 June 6, 2021
[solved] @support Btc wallet expired, coin sent 3 June 1, 2021
[Support-contacted] deposit not delivered 7 June 1, 2021
[solved] I have lost my BUSD. Help! 7 May 28, 2021
[Solved] Pdex bug (loss of user funds after a trade) 34 May 25, 2021
[Solved] Balance not showing 6 May 24, 2021
[Solved] Pdex trades failing 4 May 23, 2021
[Solved] Bitcoin Unshield tx dropped 23 May 22, 2021
[Solved] Unshielded ETH transaction pending for 2 days 5 May 21, 2021
Btc transaction 3 May 20, 2021
coinbase zcash address doesn't work 7 May 19, 2021
App giving no notifications 3 May 19, 2021
[Solved] Failed transaction, but where's my bitcoin? 14 May 18, 2021
2 transitions going one time address 2 May 18, 2021
Provide Unsuccessful 3 May 17, 2021
Error withdrawing provision 5 May 13, 2021
Frais de transfert exorbitant 2 May 11, 2021
[Solved] Shielding ERC20 not working any more? 2 May 6, 2021