App users   Help


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Instructions to contact Support

Here’s how to contact @Support on the forum in case you experience issues with one of your transactions, such as shielding, unshielding or trading. 1) Login to the forum 2) Tap your Avatar 3) Tap the mail-icon twice 4) …

1 May 9, 2022
BEFORE YOU POST: User help quick guide

Welcome to the Users Help section! You can find all kinds of info about the Incognito app here, from the wallet, to the DEX, to liquidity, and more. If you have a question about trading, shielding, sending, or using any …

1 June 2, 2020
(Solved) Earn withdraw reward error 3 May 14, 2022
Questions from a first time user 11 May 6, 2022
Shielding fees for non-ERC20 tokens 5 May 5, 2022
CRV DAO Token 2 April 26, 2022
(Solved) Urgent, Please Help, My Money Is Missing 7 April 26, 2022
(Solved) Can anyone help with a recovery? 12 April 25, 2022
Question about unlocking of PRV held in 6/12mth lock-up terms with up to 40.00% APR 2 April 17, 2022
Please don't fix this error LOL 8 April 16, 2022
Ledger hardware wallet support? 21 April 8, 2022
(Answered) Incscan not being up to date or accurate. 7 April 6, 2022
Do we have a way to export CSV's? 6 April 6, 2022
Sending Polygon MATIC to Another Wallet 6 March 31, 2022
(Solved) Remove pool balance taking too long 3 March 28, 2022
(Answered) Provision withdrawal stuck 6 March 16, 2022
(Answered) Pnode dying 5 March 8, 2022
(Solved) XMR withdraw 3 March 8, 2022
(Resolved) No nodes load in the app 23 March 8, 2022
Understanding Liquidity Pool Balancing, Arbitrage, Impermanent Loss 3 March 3, 2022
What is the BurntAmount value? 4 March 2, 2022
How can I get the pairID and pairHash values for incognito-cli? 4 February 24, 2022
(Resolved) Explorer data feed error 4 February 22, 2022
Export feature in app 6 February 22, 2022
(Answered) BTC shielding address doesn't expire? 2 February 20, 2022
Percentages shown in Markets section 2 February 18, 2022
Error "tokenID not supported by the v4 Portal" - incognito cli 5 February 17, 2022
iOS app keeps crashing 13 February 3, 2022
(Solved) Help XMR Transaction went throu 30mins after shielding address expired 4 January 20, 2022
I can't sell my incognito token 9 January 19, 2022