Appendix 1 - Instructions to contact Support

Here’s how to contact @Support on the forum in case you experience issues with one of your transactions, such as shielding, unshielding or trading.

1) Login to the forum

2) Tap your Avatar

3) Tap the mail-icon twice

4) Tap New Message

5) Tap the Add a user input field and enter @Support

6) Enter your issue in the text box, along with the relevant information

Here’s what information is needed in which scenario. Feel free to include any extra information you feel is relevant.

We are constantly working to improve the user experience. While delays may occasionally happen, please be rest assured that if the correct flow is followed, funds cannot be lost. Thank you for your patience. One of the Support team will get back to you as soon as possible.

You can also reach us directly at this link: