[Solved] BTC transfer problem

Hi, I made a transfer to shilelded inco wallet address from my Change wallet. In Change wallet it shows that funds have been transferred but it does not appear in my inco wallet.

Transaction ID:
54c1705a435c921f3662e3908057adaa22119b20db3ed4144375d40a88320b8d:1

the wallet address from inco shield was: bc1qwk5977ftc5kn0yx62ssxp7vq44zurerzhhdmx6

I looked at etherscan it does not show up there. Also I read some discussions and do I understand correctly that when making deposit to you “Shielded” address (which is valid 60 min)? . You are risking loosing your money when transfer takes longer? I’m sorry but this something that every user should be warned before. Anyone has similar experience ?

help

thank you

Welcome to the community @ivouss…no you have not lost your tokens or deposit…create a ticket to @Support and one of the mods will pick it up and assist you with your transaction… :sunglasses:

Thank you. problem solved :slight_smile: all good

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Welcome to our community!