Sunsetting Incognito   

(Resolved) BUG: Issue withdrawing unified USDT via Binance Smart Chain (BSC)

#1

I think there may be a bug with the Mobile App.
I tried to Withdraw (unshield) some USDT (Unified) to a USDT (BSC - Binance Smart Chain) wallet.

I have done this many times and in the past I would
a) Be able to select from a dropdown of Networks (in this case “BSC”)
b) PRV Fee = 0.1
c) BSC Network Fee = (an estimate would be provided)

However, now in the app I do not see any Network selector Dropdown list, nor is there an BSC Fee provided and the PRV Fee is 0.0.

Something feels not right as I want to select BSC and I’d like to see the BSC Network Fee estimate.

Anyone else having this issue?

#2

Yes, I am seeing the same problem.

#3

Hey, I’m having similar issues with USDT withdrawal. I thought this may be app/device specific because a few weeks ago I was able to successfully execute a transaction from another device, but this doesn’t seem to work across 3 different devices, so looks like the problem is more systemic/broader?

@Support, please help!

#4

Escalating this to the app team. Thank you for the report.

1 Like
#5

@support I am having this issue with ETH

#6

There was an unscheduled maintain from OVH cloud.
The app is functioning normally. If you’re still experiencing issues, please DM support.