Hello @Ace2021 thanks for your patience. A Node is actually a small computer (NUC) that runs Incognito’s code. Your network issue is likely specific to your device, which means our developers might need to look at it. To find out what happened to your Node specifically, we need to check it manually.
There are two ways to do it:
1/ Remotely connect to the Node that I have explained above. With your help, the team will connect to your screen via third-party software (Teamviewer). You are free to monitor what we are doing on your screen and stop the session whenever you want.
2/ If you’d rather not share your screen, we can get the Node back to the warehouse and examine it there. We will keep you posted on the result.
We are now working on publishing all the pNode code open source, and cases like yours contribute greatly to the process. Thanks for bearing with technical issues; the team is already working on resolving them for good. Soon, there will be a detailed post with further details.