Withdrew provide 4 days waiting

I withdrew BTC and ETH from provide on the 20th, 4 days ago

Still “pending”

@Support… can u help…??? What’s happening…???

Hey @gusluz, sorry for the delay, we shouldn’t do any excuses since it’s over what we claimed (maximum of provision withdrawal is 3 days).
There are being quite many withdrawals right now so we need some time to prepare funds for those. Please be patient, everything is still okay!
Anyway, can you please give us your withdrawal id so that we can check?


I have asked for “unshield” of BTC, now over 4 days waiting and nothing happens

Can you help please…, what’s happening…???

This is the ID