From the start, I bought something off a website and it says that they have refunded the XMR weird thing is that 15 hours later I saw a transaction detail saying shield and it is pending but it is not recieving but sending and there is no amount. I didnt send any XMR after I send to the website. Also another thing I wanna ask is when a company send XMR will the XMR send to my address will recieved automatically or must I shield it?
People can only send coins to your Incognito wallet from outside the Incognito chain by using a shielding address you generated and provided them with.
Any other way will involve a dev to take a look. Send a personal message to the Support account. They will tell you what is possible and what to do.