[Supporting] BTC does not arrive

Hi, everyone.
Today I wanted to use my incognito wallet for the first time to shield some btc.
So I did everything as in the instructions … the app looks completely different than in the instructions … I clicked shield a coin, then selected BTC and then from a normal BTC wallet to the one generated by Incognito Address sent. The transaction has been confirmed for a long time, but nothing arrives at my Incognito wallet.
Can someone help me please?

Hello @Stephan_C,

I sent you a message and added the support account to it. Please follow my instructions there.