@support

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Please assist- 2nd request.
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[Solved] My BSC unshield transaction stuck on Pending (23)
Withdraw don’t work
Incognito Mode for Tron (TRX)
missing node monitor statistics
[Solved] Node monitor dead?
Node Operator Bootstrapping Introduction & Guide :cowboy_hat_face:
Node Operator Bootstrapping Introduction & Guide :cowboy_hat_face:
Where can I find XMR payment proof (Tx key)?
How to contribute liquidity and earn rewards
Updated 2022 Incognito Pitch Deck for new Investors?
Incognito's Q2 2022 Roadmap
Delay with withdraw
[Solved] PRV Locked Staking?
Creating new keychains by API or cli
Appendix 1 - Instructions to contact Support
Total Supply of a wrapped asset
(Solved) pNode not connecting to network
Incognito chain’s code upgrade (tag: 20220427_1)
Node monitor not calculating pending epochs correctly
[Answered] “Provide” APY compound?
(Kind of solved) Problem starting multiple nodes at the same time
Please don't fix this error LOL
Please don't fix this error LOL
[Solved] PRV Locked Staking?
[Solved] PRV Locked Staking?
[Answered] I can't withdraw my stacked prv
[Solved] PRV Locked Staking?
[Solved] PRV Locked Staking?
Incognito chain’s code upgrade (tag: 20220408_1)
User review of Incognito app
What does the parameter "TOTAL SHARD BLOCKS" stand for ?
[Solved] Faucet error. Please try again.
(Solved) Node monitor stats?
(Solved) Node monitor down
(Resolved) Cannot withdraw my ETH
Incognito chain’s code upgrade (tag: 20220322_1)
(Answered) Provision withdrawal stuck
Sync too fast?
(Solved) Withdrawal of rewards button stuck
(Answered) Provision withdrawal stuck
(Resolved) No nodes load in the app
Incognito chain’s code upgrade (tag: 20220228_1)
What is the BurntAmount value?
Incognito chain’s code upgrade (tag: 20220228_1)
[Shipped] Network Monitor
[Shipped] Network Monitor
[Resolved] when will you release the apk that replaces 4.5.0? I'm stuck!
Latest update is speedy awesome sauce
[Shipped] Network Monitor
How do I export my trades
Incognito chain’s code upgrade (tag: 20220217_1)
[Solved] 10 XMR Disappeared of my wallet
[Solved] 10 XMR Disappeared of my wallet
Error "tokenID not supported by the v4 Portal" - incognito cli
Incognito chain’s code upgrade (tag: 20220214_1)
Work in progress: One-time Shielding Addresses
Incognito chain’s code upgrade (tag: 20220214_1)
Please help me understand the parameters used in below RPCs
(Solved) Confirmation errors with Provide feature
(Solved) Confirmation errors with Provide feature
Pdexv3 RPC Call Paramerters not defined in the Documentation
[Coin Verification] MCT Token (MyConstant)
[Coin Verification] Diamonds are Forever ($DAF) token
RPC Calls that became obsolete after launch of pdexv3?
RPC Calls that became obsolete after launch of pdexv3?
RPC Calls that became obsolete after launch of pdexv3?
(Solved) Node monitor down
[solved] Node monitor down?
How to shield & unshield MATIC with Polygon bridge
(Answered) HELP! I Create a Token **BRKPCOIN**, add liquity but can't trade
bonjour! Please help, I cannot trade
(Solved) Unshielded transaction pending[11]I
bonjour! Please help, I cannot trade
Custom Tokens Contract ID’s Blockchain
[Community Discussion] Custom Coin Pools
NO TRADE ROUTE FOUND - the error persists
NO TRADE ROUTE FOUND - the error persists
NO TRADE ROUTE FOUND - the error persists
NO TRADE ROUTE FOUND - the error persists
(Solved) Help XMR Transaction went throu 30mins after shielding address expired
(Solved) Slashed Pnode
“No trade route found” error
Incognito chain’s code upgrade (tag: 20220117_1)
Reflections on the new App
How can I get the pairID and pairHash values for incognito-cli?
(Solved) Funds disappeared
Incognito chain’s code upgrade (tag: 20220112_1)
Will node js sdk work now?
NO TRADE ROUTE FOUND - the error persists
(Solved) Borrow PRV for fees
(Solved) Is this a scam?
Where is add liquidity button and Tokens Issued on Incognito?
Where is add liquidity button and Tokens Issued on Incognito?
“No trade route found” cont.
“No trade route found” cont.
Where is add liquidity button and Tokens Issued on Incognito?
Where is add liquidity button and Tokens Issued on Incognito?
[Solved] Withdraw button in Provide
Meet Jared, the Incognito community manager
[Solved] Withdrawal ETH stuck
[Solved] Withdraw button in Provide
Reflections on the new App
(Solved) Unable to nuke and restart a node
My transaction unsuccessful
Cannot place limit orders for non-predefined pairs
Need Help: Slashed
Node withdrawal
How to withdraw liquidity from pDEX V2 (after pDEX V3 released)
Where are my liquidity adds?
[Complete] Dec 28 - 29 scheduled maintenance: Prepping for pDEX v3
How can I get the new payment address using SDK v2 - Javascript?
Incognito Verified Coins Not Showing on the New pDEX
(Solved) "OTA Key not synced" error
Why is Swap rate on pDEX 3.0 so much worse?
Where are my liquidity adds?
[Complete] Dec 28 - 29 scheduled maintenance: Prepping for pDEX v3
(Solved) App crashes after 30 seconds. Cannot click anything. Help please
(Answered) Please help
Incognito chain’s code upgrade (tag: 20211228_1)
Incognito chain’s code upgrade (tag: 20211228_1)
(Solved) BNB Not appearing within App (BSC)
Reduced Support [Dec 8-9 / Jan 1-4]
(Answered) Wait finish sync query
BTC balance moved within Incognito network at time of app update
Where can I find XMR payment proof (Tx key)?
Wallet balances not updating for ETH, other coins
(Solved) Missing 41mm Drone Algo Tokens
Wallet balances not updating for ETH, other coins
DAI deposit missing
DAI deposit missing
Provision Withdrawals
Provide reward withdrawal stuck
[Solved] Withdrawal pending for 8 days
[Solved] Withdrawal pending for 8 days
[Solved] Unshild stuck
Incognito exchange beta version.
[Solved] ltc transaction withdrawall taking too long
(Duplicate) PRV Provide withdrawal Pending
[Answered] Eth Provide withdrawal
[Answered] Issue with latest app update
(Answered) How can I get the old app for my new people in my Crypto community who want to install incognito on iphone?
(Answered) How can I get the old app for my new people in my Crypto community who want to install incognito on iphone?
(Solved) Can't trade for the last 7 hours or so..
(replied) NEED HELP - BNB stucked in shielding wallet
(Solved) Can't trade for the last 7 hours or so..
(Solved) Recent unstaking due to offline status
(Solved) Can't trade for the last 7 hours or so..
(replied) NEED HELP - BNB stucked in shielding wallet
My Ip address not valid
[Resolved] Withdraw Provision Pending since Nov 13th
[Solved] Unshield stuck in pending
[Rollbacked] Accidentally update Incognito app.
[Rollbacked] Accidentally update Incognito app.
Crazy High Polygon Shielding fee
Incognito exchange beta version.
Custom Tokens not Showing Price in the Wallet
(Solved) Withdrawal not showing up in wallet
Custom Tokens not Showing Price in the Wallet
Custom Tokens not Showing Price in the Wallet
(Discussion) pNode incentives
Custom Tokens not Showing Price in the Wallet
(Answered) Help, only received a fraction of BNB to USDT swap!
(Solved) Provide Withdraw Error
(Answered) Help, only received a fraction of BNB to USDT swap!
The human side of us is what creates a beautiful community.
The human side of us is what creates a beautiful community
(Solved) App Refusing to Load
The human side of us is what creates a beautiful community!
(Answered) Help, only received a fraction of BNB to USDT swap!
(Answered) Help, only received a fraction of BNB to USDT swap!
(Answered) Help, only received a fraction of BNB to USDT swap!
Shielding BUSD-BD1 into Incognito Wallet
Please help, I forgot to enter memo when sending BNB from incognito to binance.
Incognito Privacy Discussion
Incognito Privacy Discussion
Incognito chain’s code upgrade (tag: 20211119_1)
Help please!!
Help please!!
(Solved) Node monitor issue with detail view
Common RPC to check your node validator
(Solved) Provide - Unknown error (API_ERROR(undefined))
Incognito initiatives in Q3
LiteCoin has not arrived
(Solved) Withdraw provision pending for 1 week
(Solved) Provide - Unknown error (API_ERROR(undefined))
Privacy Coin Icon and Symbol!
Privacy Coin Icon and Symbol!
Privacy Coin Icon and Symbol!
LiteCoin has not arrived
Privacy Coin Icon and Symbol!
Community Driven Projects & Funding
(Answered) Promotion of Incognito pDex
withdrawreward RPC either works incorrectly or has redundant information?
[Shipped] Network Monitor
Is the Node Monitor down?
Is the Node Monitor down?
(Resolved) Cannot withdraw my ETH
Lost keys
Node Operator Bootstrapping Introduction & Guide :cowboy_hat_face:
Need for Testnet1 PRV faucet or PRV itself
(Solved) Node PRV Stake gone
Need for Testnet1 PRV faucet or PRV itself
Introducing Slashing V2
Official pNode Troubleshooting Guide
Before you post: Validator help quick guide
(Updated) What happened to liquidity pools?
Incognito chain’s code upgrade (tag: 20211026_1)
pNode slashed during earning
High fees for unshielding ERC20 tokens
The waiting time of Unstaking process
(Solved) 2.0 or 1.09?
Unshield is too long
How to use the Node monitor
Is the incscan.io block explorer down?
pNode Dashboard Firmware v2.0.0 - NEW Release!
[Solved] Transparent address for zcash
pNode "stalled" minutes before committee
pNode "stalled" minutes before committee
pNode Dashboard Firmware v2.0.0 - NEW Release!
Why Did Incognito Kill My Node?
Why Did Incognito Kill My Node?
Why Did Incognito Kill My Node?
Staking Flow v3 Guide :heart_eyes:
Stake information
(Solved) Slashed pnode is unstaking again after troubleshoot
Didn't withdraw from my node and it unstaked
(Resolved) Node monitor is down
Validator update: a new staking service and what’s coming next
Official pNode Troubleshooting Guide
Staking Flow v3 Guide :heart_eyes:
(Resolved) Power just spins
Why Did Incognito Kill My Node?
[Solved] "Provide" rewards counter stuck at 0 following update
Staking Flow v3 Guide :heart_eyes:
[Solved] Withdrawal not working
(Solved) Need help withdrawing rewards
Staking Flow v3 Guide :heart_eyes:
Validator update: a new staking service and what’s coming next
Staking Flow v3 Guide :heart_eyes:
Staking Flow v3 Guide :heart_eyes:
[Solved] Problem getting out of "Syncing" state
[Solved] Beta fullnode is down
Slashing is LIVE! :rotating_light:
Unstaking is taking longer than 3 days
Incognito chain’s code upgrade (tag: 20211005_1)
How to use 1750 PRV to stake on pNode
Node Unstaking/Slashed? Read Me! (re-stake guide)
How to setup your own node in a blink of an eye (Now support multi-nodes per host)
My node is unstaking and don't knw why
I withdraw my prv from provide. But I have not received my prv.
Slashing is LIVE! :rotating_light:
Slashing is LIVE! :rotating_light:
Node upgraded last night via remote session, now slashed, unstaking, other node not showing status in monitor
[App v4.7.0] Shielding & Un-Shielding ERC20 & BEP20 PRV
Incognito chain’s code upgrade (tag: 20210929_4)
(Solved) My pNode was slashed, I need help
Multiple Accounts
pNode Dashboard Firmware v2.0.0 - NEW Release!
Official pNode Troubleshooting Guide
Slashing is LIVE! :rotating_light:
pNode Dashboard Firmware v2.0.0 - NEW Release!
pNode Dashboard Firmware v2.0.0 - NEW Release!
Shows offline, still earning?
[SOLVED] vNode withdraw complete but not in wallet?
Slashing is LIVE! :rotating_light:
[Solved] Question about unstaking
[Solved] Provide withdrawal nearing a week.
(Solved) Sent BSC shitcoin to incognito, won’t let me withdraw now
(Solved) pNode died after power cycle
What happened with pDEX ETH liquidity?
Official pNode Troubleshooting Guide
Incognito chain’s code upgrade (tag: 20210908_1)
[Solved] Xmr withdraw issue
[Known issue] iOS app not sending notifications anymore
Incognito chain’s code upgrade (tag: 20210906_1)
[Solved] Can anyone help me on how to get PRV
[Solved] unshielding USDT stuck, processing [11] out of gas
Current minimum specs for a vNode
Introducing Slashing V2
[Solved] Help please
[Solved] Beacon and Shard Stall
Cannot open my app on new phone
Withdraw node earning not being processed
PAX Rebranding
[Solved] Node monitor not showing latest epochs
How to use the Node monitor
[Solved] Claimed prv got 0 instead of the 8.xx I was supposed to get
[Solved] PRV withdrawal pending
BTC Shielding not working!! HELP!!
[Resolved] when will you release the apk that replaces 4.5.0? I'm stuck!
Incognito chain’s code upgrade (tag: 20210824_1)
Incognito chain’s code upgrade (tag: 20210824_1)
[Solved] Cannot import node with masterless keychain
Shared data for multiple validators
Infura issue?
Shared data for multiple validators
vNode Withdrawals
Incognito chain’s code upgrade (tag: 20210820_1)
Wallet won’t install/ not possible to send funds out
Wallet not updating
Common fixes for stalled, non voting and offline nodes.
App not updating
Incognito chain’s code upgrade (tag: 20210815_2)
How to use the Node monitor
A minor bug in Convert function
Unshield not successful and funds missing
Unshield not successful and funds missing
Accidently sent BTC twice to the same shielding address
Incognito chain’s code upgrade (tag: 20210810_1)
0(Zero) UTXOs bug
[Resolved] Trade successful but Not completed
Resume button not showing up for shield
Showing BTC/ETH etc. equivalent of PRV unshielding fee
[Resolved] Trade successful but Not completed
[solved] Provide withdraw stuck.
[Solved] ETH has not arrived
Issue with shielding BUSD
[Resolved] Node Monitor showing 'Unknown' status for all vnodes.
Wrong shard synchronization
Coins Conversion and Big Changes in Privacy V2
"Can not verify proof of tx" error
[SOLVED] Shielding before converting is OK?
Missing funds
Missing transaction into shielded wallet from may 28th
Coins Conversion and Big Changes in Privacy V2
Coins Conversion and Big Changes in Privacy V2
Missing transaction into shielded wallet from may 28th
How to buy PRV in 3 steps
(Resolved)Convert failing and prv missing
Prv conversion?
Prv conversion?
(Resolved)Convert failing and prv missing
Node earnings missing after V2 migration
Node earnings missing after V2 migration
Unstaking is taking longer than 3 days
[Complete] The whole system paused for scheduled maintenance (July 31, 13:00 to August 1, 13:00 Eastern Time)
Problem with trading no prv
How to buy PRV in 3 steps
Getting Error on Node Withdrawal
[Complete] The whole system paused for scheduled maintenance (July 31, 13:00 to August 1, 13:00 Eastern Time)
Incognito chain’s code upgrade (tag: 20210730_1)
[Resolved] Trade transaction Pending for a long time
[Resolved] Trade also taking long time
[Resolved] Trade transaction Pending for a long time
(Outdated post) Network Explorer
(Outdated post) Network Explorer
Changes in gas estimation? Errors now? (It went up signifcaintly after today's change)
[Staging] Incognito Privacy V2 upgrade
How to use the Node monitor
Many small transactions/cannot withdraw
Wallet not scanning properly
BNB unshield time out, funds not returned
(Resolved) BUG: Issue withdrawing unified USDT via Binance Smart Chain (BSC)
(Resolved) BUG: Issue withdrawing unified USDT via Binance Smart Chain (BSC)
Incognito 2024: Technical Roadmap
Incognito 2024: Technical Roadmap
(Resolved) Newly staked node not showing as staked.
(Answered) Manually set trade route
Yet another swap issue
Ltc shield stuck processing 14 need help
[Resolved] Swap Price Impact
[Resolved] Swap Price Impact
(Resolved) Btc stuck 2 day needd help
Many trade transactions drop from the mempool
[User Guide] Upgrading pNode OS & BIOS
Many trade transactions drop from the mempool
USDC shield not showing.
Network observations 2024-02-06
Network observations 2024-02-06
(Pending) Is there literally no way to sell PRV?
Swap or Sell Limit Orders Not Working?
Swap or Sell Limit Orders Not Working?
Every trade I try to do either fails or is refunded.
(Resolved) Withdrawal of Provide *Rewards* stuck
(Resolved) Monitor stuck
Has slashing been disabled?
Has slashing been disabled?
BTC unshielding processing for the last 8 hours
BTC unshielding processing for the last 8 hours
Swaps only fail
(Solved) Node Monitor stuck
(Resolved) PRV anytime rewards withdraw stuck
(Resolved) PRV anytime rewards withdraw stuck
(Resolved) PRV anytime rewards withdraw stuck
Swap fails repeatedly
Swap fails repeatedly
Two shielded btc deposits have been stuck processing since October 28th
Two shielded btc deposits have been stuck processing since October 28th
Swap fails repeatedly
(Solved) Vote stats in monitor are stuck
Mempool error
Converting v1 coins to v2 not working
[Solved] Transaction Relaying Service Issues
Can't unshield / send coins..
[Protocol release] Incognito chain’s code upgrade (tag: 20221030_1)
Josh_Hamon - Nito - a Telegram Bot for push notifications
Is the beta fullnode down?
[Solved] Node monitor not showing Commitee status
Is the beta fullnode down?
pNode Firmware Release v2.0.2
[Solved] Provide not working
[Solved] Provide not working
Run vNode by source code?
How long until PRV returned after vnode slashed?
How long until PRV returned after vnode slashed?
How long until PRV returned after vnode slashed?
Recent Node Updates (Docker Hub API v2)
[solved] Need help setting up vnode
(Solved) App "Power" section continuously loading
Node staking
Recent Node Updates (Docker Hub API v2)
Incognito chain’s code upgrade (tag: 20220921_1)
Weekly Privacy Newsletter 9.21.22
Incognito chain’s code upgrade (tag: 20220921_1)
How to setup your own node in a blink of an eye (Now support multi-nodes per host)
How to run Incognito Chain Full Node on Mainnet
(Investigating) pNode Slashed
(Resolved) Issue creating containers
Monitor is skipping epochs according to display
(Investigating) pNode Slashed
Incognito chain’s code upgrade (tag: 20220830_1)
Slashed nodes
(Solved) Contribute Request Failed on One End?
Slashed nodes
How to host a Virtual Node
(Answered) XMR Unshield stuck for 2+ hours
Support for EthPoW Fork(s) ?
Minted Coin Help
Incognito chain’s code upgrade (tag: 20220801_1)
Shard 5 reward issues
How to fully stake pnode?
(Solved) Problem with Provide WIthdrawl
Mister Mind requests his XMR pools to be approved for putting limit orders.
(Solved) Problem with Provide WIthdrawl
Question about Unified DAI
Upgrade your nodes NOW! ;)
Incognito chain’s code upgrade (tag: 20220714_1)
[Solved] Can't unstake pNode
[SOLVED] BTC has not arrived
(Solved) Help ver 5.5.0 importing
Incognito chain’s code upgrade (tag: 20220701_2)
missing node monitor statistics
missing node monitor statistics
(Solved) Help ver 5.5.0 importing
Incognito chain’s code upgrade (tag: 20220621_1)
List of Shielded Coins in Network?
(Resolved) no earnings from liquidity pools or provide
missing node monitor statistics
(Solved) Need help with ZEC shield - did not process
List of Shielded Coins in Network?
Missing transactions.
Swaps fail but value you get by making limit order is so much lower
Did not receive provide rewards
Did not receive provide rewards
[Resolved] Shard stalls are back in 20210630_1
How to use the Node monitor
Provide push
Incognito chain’s code upgrade (tag: 20210630_1)
Vnode Issue - image stuck on 'restarting' again...
[App v4.3.11] ETH/ERC20 tokens decentralized shielding
[Support-contacted] PRV provision withdrawal taking over 5 days
[Support-contacted] PRV provision withdrawal taking over 5 days
[SOLVED] Provide PRV withdrawal
[Support-contacted] PRV provision withdrawal taking over 5 days
Withdrew provide 4 days waiting
Shard 2 Stalling at 433077 on Multiple vNodes
My node is not running.
How to message Support?
How to message Support?
(Solved) Setting up new Vnode not working...
How to host a Virtual Node
Is Incognito network down?
[Shipped] Network Monitor
Incognito chain’s code upgrade (tag: 20210618_1)
How can we convert a frequently used account to a brand-new account?
Node connection lost after update
Stuck trade/s
[Shipped] Network Monitor
Stuck trade/s
(SOLVED) Vnode Issue - Image Status permanently stuck on 'restarting'.
[Solved] Bitcoin Unshield tx dropped
[Solved] Unshielded ETH transaction pending for 2 days
[Solved] Bitcoin Unshield tx dropped
[Solved] Bitcoin Unshield tx dropped
[SOLVED] Can't Find My PRV
Shard stall
[solved]Virtual Node No Space Left
Shard stall
[Solved] Failed transaction, but where's my bitcoin?
[Solved] Failed transaction, but where's my bitcoin?
[Solved] Failed transaction, but where's my bitcoin?
Staying With Incognito
Shard stall
Shard stall
[SOLVED] pNode showing offline and not syncing
Almost all nodes look offline
[Solved] Shards sync stalling for multiple nodes
[Complete] Provide paused for scheduled maintenance (May 12th 10:00 to May 14th 07:00 Eastern Time)
2 transitions going one time address
Monero liquidity provide attempt
QUEST closing and BTC draw announcement.
Improvement of ETH/ERC20 shielding design
Virtual node error
Pending withdrawal
Someone sent BTC to my monero wallet
Can anyone help me with a pending transactio that failed?
Error withdrawing provision
[Shipped] Network Monitor
[solved] pNode keeps going offline
[Solved] Need help unstaking from provide. It's the 4th day today.
[solved] pNode keeps going offline
Common fixes for stalled, non voting and offline nodes.
[Solved] I provided 1 DAI, there was an error... lost it! Help!
My payment is being held
[SOLVED] Unconfirmed bitcoin transaction
[Shipped] Network Monitor
Did not receive provide rewards
[Protocol Release] Incognito Chain’s Code Upgrade [20230912_1]
missing node monitor statistics

Idk if your title pings them correctly, but I will @Support just to make sure. It might be easier to contact them if you send them a private message instead.

2 Likes

Thanks. Can you tell me how to private message??

Go here: https://we.incognito.org/u/Chip_Smith/messages
click on, new message, and type @support
Screenshot 2021-04-29 2.49.10 PM

2 Likes

thanks @Revolve
hey @Chip_Smith we will check your issue.

1 Like