[Support-contacted] LTC has not arrived in my wallet

I have not received altcoins LTC to my address, how to get it back?
https://blockexplorer.one/ltc/mainnet/tx/55d164711dce250826e2ce8b2c624733b94e16985f1502331d7d5bce0630e120 - from “atomicDEX” to “Incognito Wallet”.

Before that, there was a successful transaction from “incognito Wallet” to “atomicDEX”
https://blockexplorer.one/ltc/mainnet/tx/74c49a24517d62eab31269c2650806e8eff8d72ffd38d9d9bfe27f0486fab0f6
either
https://live.blockcypher.com/ltc/tx/74c49a24517d62eab31269c2650806e8eff8d72ffd38d9d9bfe27f0486fab0f6/

Please wait a while. It takes some time. After 2 hours, if it is still not received, then tap “Resume” button (it appears 2 hours after Shielding address is generated) on Shielding page. If the problem persists, then contact @ Support.

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how to write to the support more than 24 hours have already passed

Did you tap Resume button as I mentioned?

To contact @ Support, just remove space between @ and Support :slight_smile:

If you do so, please wait patiently. They live in Vietnam.

Thank you for your help

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