[SOLVED] Shielding timeout ghost transaction

I moved some bitcoin from the exchange to incognito. The transaction completed on the exchange less than 2 hours after, but my shielding history says timed out, so the balance does not appear in incognito. I made sure not to do any further transactions. Where did it go? I’ll send screen shots of the transaction records to the reply from support

Hey @Robk When a BTC transaction times out it means that it was not received in the alloted time. In order to retry your transaction, simply go to the app, assets -> BTC and locate the timed-out shield transaction. Click on the transaction and tap the Resume button. After hitting resume your transaction should go through shorly.

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Thanks for the suggestion, just tried it. Ill keep you posted how it works out

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Problem solved. Thanks.

The support here is prompt and effective.

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