[SOLVED] Shielding timeout ghost transaction

I moved some bitcoin from the exchange to incognito. The transaction completed on the exchange less than 2 hours after, but my shielding history says timed out, so the balance does not appear in incognito. I made sure not to do any further transactions. Where did it go? I’ll send screen shots of the transaction records to the reply from support

Hey @Robk When a BTC transaction times out it means that it was not received in the alloted time. In order to retry your transaction, simply go to the app, assets -> BTC and locate the timed-out shield transaction. Click on the transaction and tap the Resume button. After hitting resume your transaction should go through shorly.


Thanks for the suggestion, just tried it. Ill keep you posted how it works out

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Problem solved. Thanks.

The support here is prompt and effective.