Hi @Newhere, let me clarify a bit about why your shielding took that long.
Depending on the network type (Bitcoin, Ethereum, etc), Incognito will need to wait for necessary confirmations to make sure your transaction is irreversible due to chain reorganization. In your case, it was Bitcoin so it needed 6 block confirmations that were about 1h to be processed in Incognito chain.
We know this would make users afraid where there is no progress information for that long time. We will improve it in the next releases.
Sorry for the inconvenience!