(Solved) exchange

why does the exchange not see the internal transaction from the incognito wallet ?

Please provide more information to what you’re referring to.

my funds from the incognito wallet in the matic network the exchanger does not see them

Are you using the mobile app or the browser-based wallet?

If on mobile, go to More > Settings > Clear Balance Cached.

I received the funds…they have been processing the smart contract manually for a long time

That’s great to hear. I’m going to mark this as solved.

To recap what we went over via Telegram PM:

Luke :crystal_ball:, [2/2/2023 2:59 AM]
Here is the Polygon contract: https://polygonscan.com/address/0x43d037a562099a4c2c95b1e2120cc43054450629

Luke :crystal_ball:, [2/2/2023 2:59 AM]
Whenever you unshield via Incognito a smart contract is used so it would display under “internal transaction” this is a normal behavior.

Luke :crystal_ball:, [2/2/2023 3:04 AM]
Basically, if a sender address is Externally Owned Accounts (EOA) then polygonscan will display as a normal transaction but in case of sender is a smart contract then it will be displayed under internal transactions. I hope this clears it up for you?

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