(Solved) BTC not arriving in wallet !


I followed the tutorial on shielding crypto . Tried to send btc from an external wallet, now 6 hours ago but it is not arriving. When I click on Shield, I get the same adress for receiving all the time. It is not changing. Same adress as 2 weeks ago. What goes wrong ? I really want to use the wallet but this is not so hopeful. Hope someone can give me advise on how to make it work

2 weeks later update: have not received any answer thats helping me HOW to make a transaction to Incognito wallet !
Desperate now….

Hello @Shanaley,

I replied to your support ticket 5 minutes ago with instructions to check external BTC chain info and also to check your phone transaction history.

Please let me know the status of the transaction so we can further assist you.