(Solved)Bitcoin withdrawals fail, can’t find my funds!!

Bitcoin withdrawal failing.
The incog transaction doesn’t even show.

It seems anytime there is an upturn in the market you can’t get your funds out of incog. They say it’s because the network is too busy, but when I put in extra for the fees and it still is delayed then the process is either broke or rigged.
I can only seem to get my funds out after the market then tanks and my bitcoins drop a few hundred in value. Then the system seems to process fine.
Seems like BS to me!!

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