I have to agree with some of Mike’s sentiments, though I also fall into the bucket of “I dont know”.
I would add that - the #1 glaring problem with incognito (how it is built, how it is presented, and how the information about it is delivered) - is that the team seems to be oblivious and blind to the fact that 99.9% of users are not interested (or not capable) of all the intricate details of how incognito works - the math and tech behind it.
According to your own numbers being reported, there is about 0.1% of users active on this forum. Most users will never come to this forum or will come once, see a bunch of your overly complicated technical posts, and never return.
Your PR and marketing is horrible - and having me say that means its 10x worse because I have been a tech CEO/CTO my entire life and am horrible at marketing/PR myself… so I do understand why (the same reason I suck at it and always have to find a partner who is good at it, or hire someone who is great at it).
However this is really the problem I am seeing and the root cause of 90% of confusion, misunderstanding, and posts like Mike’s.
You need very simple - call it idiot proof - delivery of information. Short bullet-list of points and features. Updates require the same thing. 99.9% of users will not read your entire post. They (we) want quick list of bullet-points telling us how things are, whats changing, what to expect.
I do not believe more than 1% of users at most (being generous) care about anything more than what kind of APY% we can get being here.
If you are not catering to us, incognito will fail.
All your privacy crusade issues are irrelevant to the massive majority.
They are gravy on top and a nice feature.
I am only staking about $50k worth of crypto here right now because I dont want to risk more. Also the only reason I am here is because I needed to stake my XMR and found incognito somewhere in some forum thread.
The ONLY reason I am here right now is because XMR rate%, and as an added bonus the LTC and DAI rates. If LTC and DAI were removed or rate went below what I can get elsewhere, I’d still stay for XMR - but without the APY% rewards there is no chance whatsoever I would be here.
Take provide away - or something as simple and rewarding - and you lose 90% of users (probably 99% - but I guarantee at least 90%).