Official pNode Troubleshooting Guide

@scooter,

Follow this guide to update it:

Okay… there was no way to update using the app. The only way that worked was the following one:


cd ~/aos/ability/

wget http://s3.amazonaws.com/robotbase-cloud-2/static/upload_apps/product_control_2.0.2_2_411.zip

unzip -o product_control_2.0.2_2_411.zip

cd ~/

tmux kill-session -t brain

bash ~/aos/boot.sh

sudo service supervisor restart

sudo service nginx restart

However the interface doesn’t show any firmware version:

Screenshot 2021-10-18 at 10.59.06

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I noticed recently that my Node is ‘unstaked’ / slashed. i tried following the guide above, but while i can locate my node, i cannot get to anything that looks like the dashboard pictured in Figure 2 - pNode Dashboard. I note that my Node’s status is Offline, but I can’t find any resources to get me un-stuck from there.

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Hello @justinglen,

Did you follow the guide linked at the top to upgrade your dashboard prior to following this guide?

After a power outage yesterday I have been unable to fix my pnode. I tried to restart docker, reboot. No success. I tried to delete the offending shard and beacon. No success. I tried reboot again with no success. Power cycled, no success. Tried firmware update, no success. My firmware shows version 2.0.0.
Still stalled, both beacon and shard 7.
Node shows offline.
It appears that docker is in an endless restarting loop since the power outage. When I reboot the node, it shows docker as running every time, after about 30s it changes to docker restarting. Also, the docker ps button shows docker restarting status.
I had power outages before…every time the troubleshooting guide worked perfectly, but not this time.
See screenshots.

I wonder what could cause docker to get stuck in a restarting loop. Obviously the power outage and serious surge that preceded it ( enough to physically fry my UPS!!) corrupted some files.

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Sorry I uploaded the first screenshot 3 times, app was slow. They are taken after a reboot. Docker first shows running, 30s later changes to restarting, and so on endlessly.

Hello @Bernhard_Wolf,

Please send a message to the @Support account so we can more easily assist you. I’m sure we can get your pNode up and running again.

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same thing happened to me and i’ve been dealing with it since October. Not happy.