Pardon, @Jared. Are you sure, that there is no mistake with Step 1 and 2 links??? IMHO those links should be exchanged with each other.
Official pNode Troubleshooting Guide
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Guide updated. Thank you.
Hi,
I tried putting in my IP address for my node - however it does not show?? It’s been showing offline past 2 months although I’ve earned from it a few times …How do I get IP details & which browser do I use to put in steps 1) & 2) ??
Hello @ForestCity,
You can either check your router config or use a network scanning app. I personally use Fing, they have a desktop and mobile app (fing.com).
Any browser will work as long as you are on the same network as the pNode.
@Support I tried the commands to troubleshoot a beacon stall issue, however regardless of what command I issue I get an invalid request status.
I did double-check the IP address and the qrcode and they are correct
Even the restart command fails, what am I doing wrong?
http://192.X.X.X:5000/restart-device?qrcode=(QR code without quotation marks)
{"data":{"data":{"action":"restart-device","chain":"incognito","product_id":""},"protocal":"firebase","source":"_PHONE","type":"incognito"},"message":"Invalid request","status":0}
Thanks
Hello @mpilot,
Have you updated to pNode firmware v1.0.9? This latest release allows a 'Click ‘n Go’ approach to fixing issues with pNodes.
If you are unable to get your pNode to upgrade please try power cycling your node.
It’s upgraded to 1.0.9 according to the GUI I didn’t powercycle it so I’ll try it out.
After power cycling it, the version is gone from the gui, commands provide the same response.
did the upgrade failed?
Please schedule a time slot for a remote session:
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A couple of days after the firmware update, the phone app, Power>pNode details screen will sometimes show the Version number 1.0.9 and at other times not show the version number. The node seems to be stable so I assume this might be a minor bug in the phone app where Version number does not consistently display even after refresh. Not a big deal, but thought you should know.
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I accepted the invite but there is no URL to meet, how are we doing this?
Where are the freakin’ log files?! The only one visible from :5000/browser page is /home/nuc/backup.log
I am not in charge of that meeting setup. I would imagine you will be contacted. I have sent your question to the dev responsible for pNode issues.
Did you try using the Back button at the top to go into other directories?
Do you see new pnode web ui?
Only home page can refresh. Go to it from home page
Yes, but could not find log files anywhere. For future reference, what directory path are they located in?
I ended up going nuclear and deleting all data from the device because I couldn’t afford to take the chance of having my pNode unstaked.
LOL nuclear my miner is slash but the team is working on it for me.
@Jared and @binh - one of my pNodes is also experiencing a similar issue as some other members have explained. The version shows the latest code (1.0.9), and I’ve power cycled the node. I’ve also restarted docker, restarted the node (without deleting data), and then ultimately by deleting data as well - which kicks off the sync process again. But then it comes in and halts at either beacon stall or shard stall. This happened twice in the last 4 days. The step 3 (browser) doesn’t seem to work and I keep getting connection failed/refused. All other steps works as expected. My pnode ultimately got slashed and I haven’t restaked it yet as I’d like to get the sync issues sorted it before pushing it back up there.
Since the browser step doesn’t work, I am unable to get to the UI to grab the logs. Could one of the members of the support team or dev team please let me know how to proceed?
Hello @sid,
It sounds like your pNode failed to update to v1.0.9 if you’re unable to access the dashboard. Have you tried the advance instructions on the v.1.0.9 guide?
Thanks @Jared! I haven’t performed the advanced instructions, but I will do it tonight and report back here.