Node connection lost after update

After I installed an update a couple of months ago, my node is no longer connected to the wallet. When I try to add it again, it says that the node is already set up, and if I try to import it with the private key, it says the key already exists on my device. I tried contacting Peter about this, because he’s helped me in the past, but he said he doesn’t work for incognito anymore. Who can I contact for help?

@Support

Hi @Engi-ninja, please let me know your node is vnode or physical node, and give me screenshot of node screen. Thanks

Thanks for your help! I have a physical Node, and here’s a screenshot of the node page.

Hi @Engi-ninja please make sure you have account of this node on your app. Please give me node id and payment address of this account.

2 Likes