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Node connection lost after update

#1

After I installed an update a couple of months ago, my node is no longer connected to the wallet. When I try to add it again, it says that the node is already set up, and if I try to import it with the private key, it says the key already exists on my device. I tried contacting Peter about this, because he’s helped me in the past, but he said he doesn’t work for incognito anymore. Who can I contact for help?

#2

@Support

#3

Hi @Engi-ninja, please let me know your node is vnode or physical node, and give me screenshot of node screen. Thanks

#4

Thanks for your help! I have a physical Node, and here’s a screenshot of the node page.

Screenshot_20210622-192539
Screenshot_20210622-1925391080×2160 43.4 KB

#5

Hi @Engi-ninja please make sure you have account of this node on your app. Please give me node id and payment address of this account.

2 Likes
#6

Hello, sorry for the very long delay! Life has been crazy for a while, and this became low priority. When I try to add it as a new account, it says it already exists.

The Node ID is:
3E53-0NTNW5

The public key is:
1gCNcxVEmj3Uq6UWpN3SPXt5QbXZoCDNy3PfXrUe3pBg1h8vKw

Thank you again for your help!