I am sorry to hear about your frustration. As I see it, @Ducky has been working with you and helping you identify what happened to your transaction here.
Growing the community only enables us to have more people to support, respond and resolve issues.
Some issues may take longer to resolve and its important to note that the project is still in its early stages. This doesn’t discount the need for appropriate customer service and technical support, but sometimes the issue may result out of user errors too. I am sure the team will look into your issue and help you out, it may take a little longer depending on what the issue really is.
To your point of the app being completely down a couple of days ago, there have been other threads acknowledging the issue which includes the steps the team will take to mitigate such issues in the future.