Help with Bitcoin atm buy to wallet

If I send more money to the same address I tried sending to will my funds go to wallet. I had put $20 in an Bitcoin atm. If I put $20 more will my full $40 be in wallet minus fees of course

You should not be reusing shield addresses for deposits, but yes multiple deposits will accumulate under ‘BTC’ in your ‘Assets’ tab

Why shouldn’t I use it 2 times I can always change the address and start over right.

Each shielding address is a one-time use address good for (I think?) One hour. Of you try to do a second transaction with the same address, it won’t go through.

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I’m in that case bye bye $20

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Hi @Vampyrica

Welcome to the Incognito community. Our community advised correctly: There is a minimum amount to get the shielding processed, and each temporary address can be used once only.

Image from iOS (102) (1)

In this case, please send a private message to @Support and attach this information so we can help to check:
1/ Screenshot of the request that says “Insufficient amount” on your app
2/ Transaction hash of your 1st transfer and 2nd transfer

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How would it be possible to receive that $20?

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Funds are considered lost if it didn’t reach the “minimum” amount. At least we will try to have a look in this case.

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Maybe that text needs to be moved above the QR-code. People seem to not scroll down that far.

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And add some bright red color to it as well for an extra :sunglasses:.

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Been putting in $200 every day and it’s working I didn’t see the minimum amount it was small enough for my eye not to catch it.

There are so many errors with the app it is hard to keep track of them all!

It’s working fine for 99,99% of the people.

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The wallet works pretty well for me too.
There is a difference between app error, and human error.
It is not easy to supply information without cluttering up the screen, and still making the info obvious enough so people will read it.

A lot has been improved already, the app devs are very open to constructive feedback and alter things pretty fast as well.

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Uhhhhh. I did the same thing. Def human error. I wasn’t paying attention it’s late. So my question is how do I get it back. My send wallet says completed. My receive incognito wallet says insufficient funds. But they were confirmed received. So my under 0.001 bit coin is floating in Bitcoin land somewhere even tho your guys said you reject it. What do I do now? It was basically a test. I sent a second amount. To a different shielded address started an entirely new transaction and it went through. Help please

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Hey, I received your DM.

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@Support will have to take it from here. They will have to manually retrieve your txn I believe.

Can you either post the Txn ID here or send it in a DM to @Support

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Hey @cusdt.eth, we’re already in DM with @drewg55 to support on the case. Thanks so much for your help :raised_hands:

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Could you explain which address I should use to deposit from a atm machine?

In the app you can click assets button and then the shield my coins button