Help needed - Balance not updating

[dybartizak]

Hi there. I have sent some USDT to my shield address. It shows it is shielded, but my balance is not updated. Can somebody help me with it? thanks

[Tempestblack]

Welcome to the community @dybartizak…create a DM to @Support and once they pick up the ticket they will reach out to you to assist you with the issue…

[Rocky]

Did you try swiping down to refresh the balance yet?

[dybartizak]

thank you. i will do as you suggest

[dybartizak]

yes, i did. still not updated yet.

[khanhj]

Hi @dybartizak,
Please send us DM including your shield ID

[Raygo]

Same issue here. Please see below and advise how to fix