having issues loading provide screen

Not really too worried about it but kind of curious why the provide change first every 15 minutes now every hour? Just curious at all. Note still keep getting stuck in loading screen

I keep getting stuck in loading screen to add to provide or trading tried everything

Hi @Jan_Sokolovits, the provide screen is still updated every 15 minutes. How did you see it change every 1 hour?

You should provide us some useful information:
1/ Your device information and the OS version
2/ A screen record that describes your issue clearly and correctly
a/ If you are using iOS: https://support.apple.com/en-us/HT207935
b/ If you are using Android: https://www.digitaltrends.com/mobile/how-to-screen-record-in-android/

I and @chucky are still supporting you in this private message, too: https://we.incognito.org/t/provide-slower-than-usual/4837/20

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Thanks for your screenshot. We just made it compound every 1 hour recently.
Get back to your case, as I see you are using an iOS device, could you please make a screen record about your problem?

This is the instruction: https://support.apple.com/en-us/HT207935

keeps getting stuck in loading screen in both provide and in trade

Hi @Jan_Sokolovits, without a screen record, we can not help you.

Could you make it longer? I see it is just pending for 3 seconds before the record is interrupted.

to get back I have to force close the app and come back here

Okay, we will check it for you. Please wait for our update.

@Jan_Sokolovits If your account has many UTXOs, you will get this issue when making a transaction. We will fix it soon as I mention in this post: Can only send small amounts of PRV

For the time being, the only way you can do is lower the amount you want to send/ give more time when the app is loading. It may help.

What do u mean by utxos

Hey @Jan_Sokolovits,

UTXO means unspent transaction output. What Peter is trying to say is that fixing the “too many UTXOs” issue is in the works, for the time being, you will need to try with lower ammounts and give a bit more time when the app is loading.

If you want to learn more about how incognito uses Ring Signatures to authorize the spending of a UTXO refer to this post : Sending Cryptocurrencies Confidentially: Ring Signature, Homomorphic Commitment, and Zero-Knowledge Range Proofs

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Have tried that lower amounts and waited longer as well. Still have to force close the app

Any new updates regarding my issue? I tried to lower amounts being sent to provide, waited longer still nothing

Hey @Jan_Sokolovits Have you read the post Peter mentioned? Some users have been consolodating balances into a new “hub” account as a means of a temporary fix it, while we work on a way to conduct a de-fragment when there are too many UTXOs in your wallet. Heres the post in case you missed it: Can only send small amounts of PRV

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