Objective: Improve user experience
Last month key results: Fixed 96.15% (25/26) bugs raised by the community
Length: 1 month
- Bug category: The first reply is below 2 hours.
- Bug category: Time to solve the issue is below 7 days.
Resource: Peter, Chucky, Jamie, and Nathaniel
- Experiment with 24/7 support
- Track issues related to the app and the node (virtual/ physical)
- Support shipping/ return/ replace physical Node