Objective: Improve the user experience
Last month key results :
- Help category: The first reply is 7.26 hours.
- Help category: Time to solve the issue is 3.9 days.
Length: 1 month
Key results:
- Help category: The first reply is below 4 hours.
- Help category: Time to solve the issue is below 3 days.
Resource : Peter, Chucky, Jamie, and Nathaniel
Note:
- Experiment with 24/7 support
- Track issues related to the app and the node (virtual/ physical)
- Follow up pending issues
- Support shipping/ return/ replace physical Node