The maintenance is complete, the system is now back up.
When the first time you open the app (v4.5.0) on your phone, you may see all balances are zero in the assets tab, don’t be freaked out, this is just because your coins are still in V1 and they must be converted to V2 to be shown correctly as before.
For more details of the conversion and Privacy V2’s big changes, please look into the topic. Thank y’all for your support!
Maintenance progress 2
The platform has been upgraded successfully. Android users can now update the newer version from Google Play, all features have been unpaused too. For iOS users, please be patient, we released the app on App Store over 4 hours ago, but it’s still pending, probably it will need a few hours more to be rolled out, stay tuned.
Feel free to reach out to us @Support if you have any questions or problems, thanks so much for your support!
Maintenance progress 1
Until August 1, 12:30 Eastern Time, we’ve upgraded Privacy V2 for Incognito chain, backend services, background jobs, and explorer successfully. Transactions V2 (including conversion, transfer, trade, shield, unshield) were also confirmed in blocks without issue.
The team is now focusing on testing the new app but it seems to take more time than expected to be completed, unfortunately. So we will have to extend the maintenance 24 hours more and the new ETA for unpausing is August 2, 13:00 Eastern Time. Everything about the upgrade is still good so far, we will keep you posted once it’s done. Sorry and thank you for your patience!
From July 31, 13:00 to August 1, 13:00 Eastern Time , we will be redeploying the whole system including chain, backend services/jobs and app to upgrade Incognito’s privacy protocol to version 2, so all features will be temporarily paused in this duration.
As an app user, a crucial action you need to take is backing up all keychains of accounts on the app (a.k.a private keys for masterless keychains and recovery phrases for master keychains). The easiest way to do this is using the “Back up” feature in the app’s “Manage keys” and keep those keys in a safe place so that you can recover your funds whenever needed.
Important note: since this is the biggest upgrade of Incognito so far, we will need time for testing after the deploy to ensure everything works correctly before unpausing, please DO NOT make any requests to Incognito platform by using either Incognito app or RPC call during the maintenance period.
For validators, this maintenance will not impact earnings but please make sure your nodes are up to date with the latest Incognito chain’s code.
We hope to complete this as soon as possible. Thanks for your patience!