Bitcoin Insufficient Amount Error

Hows it going, I recently ran into a problem transferring Bitcoin into incognito wallet, it timed out and said that it had insufficient amount for two transactions but I sent the right amount and it wasn’t a request but a deposit, and now I don’t know where the money is sitting, I ended up withdrawing and having it not deposit into incognito, never ran into a problem transferring Bitcoin until recently any help is appreciated, thanks.

@Support

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Hello welcome to incognito :slight_smile:

Support will want you to send them a direct message and include screen shots of the shield transaction from your app. There is also a “retry” button on that transaction screen so you can try that.

https://we.incognito.org/t/instructions-to-contact-support/5287/2

We need the screenshot of

to find out what happened to your case.
Feel free to send it and the transaction hash of your transfers to us in a private message.

BTC shielding, deposits, have a minimum amount requirement of 0.001 BTC.

Any amount higher than that should go through without any problem (just takes some time). If not, support will solve it.