Attempted PRV purchase incomplete. Missing coins

I attempted to purchase prv two days ago using pbtc. The purchase failed and my pbtc is gone… Could someone please assist?

This is the address the coin went to - 12S2GmZMantAU9Dc7ysnxsuYbNoWWGMsegfaWpq8XbnVnL7rWjuCDi4q9hrWgmRHwRno627scTLCejtifVP7pX7fw84EcDy6KJnL9Fq

This is the txid on the mainnet of the btc(pbtc) moving to a diff wallet https://mainnet.incognito.org/tx/f846a8413e588e627850fa9b5a9a32619102fa241fbdb4d9655b0774ff182db6Screenshot_2020-06-06-11-18-18 Screenshot_2020-06-06-11-18-25 Screenshot_2020-06-06-11-10-46

Screenshot_2020-06-07-13-49-11

1 Like

Hello @Earl.stsvenson.
I think the same happened to me. I posted about it in the help part of the forum

2 Likes

Ah, thank you @Tranbr . I believe my post is in the same forum no? Was your issue resolved?

1 Like

Moving over to bugs :slightly_smiling_face:

Hi @Earl.stsvenson. Don’t worry. I’m taking a look.

1 Like

Thank you for your time @jason

Hi @Earl.stsvenson. We figured out your problem. Just wanna ask to confirm. I see you tried to do 2 trade Sell BTC to Buy PRV (#1778 & #1776). Which trade that didn’t get you back your BTC? Or both?

1 Like

Neither trade was successful, I believe I tried the second trade before I refreshed my wallet. After the refresh I noticed I had 0 btc and no new prv. Based off the timestamp, I believe it was 1776

As I have checked the situation out, your #1776 was unsuccessful and your 0.284 BTC was released back to your Account 0.

After that, you initiated the #1778 with a quite similar amount of BTC compared to which in the #1776. In this trade, your BTC was delivered to the temporary wallet and has been stuck there since then.

What we will do to help is to continue your trade from the temporary wallet at the current PRV/BTC price as it doesn’t hurt your funds (actually you will get the larger amount of PRV compared to which you expected when doing the trade in the first place).

4 Likes

It is good price now. So he can get more prv. Lucky discount. :kissing_heart:

3 Likes

It pays off his waiting time :sweat_smile:

3 Likes

Thank you so much!

3 Likes